Refund policy
Digital Sales, Refund & Support Policy
Stylus Media Group LLC · Stylus Sound Tools · v1.0
This policy applies to digital products sold under the Stylus Sound Tools brand.
1. Digital Sales Are Final
Because Stylus Sound Tools products are digitally delivered and cannot practically be returned after delivery, downloaded digital-product sales are final.
A refund or remedy is required by applicable law.
Delivered files are defective or corrupted.
A transaction is verified as an unintended duplicate transaction under the procedures described below.
These exceptions do not create a general right to refund a downloaded digital product.
2. Defective or Corrupted Files
If purchased files are defective or corrupted, Stylus Sound Tools will first attempt to provide a working replacement or redelivery of the purchased files.
If Stylus Sound Tools cannot provide a working replacement, a refund may be issued, subject to applicable law.
3. Verified Duplicate Transactions
An objectively verified duplicate transaction for the same Stylus Sound Tools digital product may be corrected or refunded.
This is a narrow transaction-correction exception and does not create a general digital-product refund right.
The specific automated criteria used to identify duplicate transactions will be established as part of the Shopify payment and storefront configuration.
4. Customer Verification
For support, replacement, redelivery, or transaction-review requests, the customer should normally provide:
The email address used for the purchase.
The Shopify order number associated with the purchase.
A separate receipt or additional proof of purchase will normally be requested only when the order cannot be located or verified using those details.
5. Customer Support Scope
Stylus Sound Tools support covers problems directly related to the purchased Stylus Sound Tools product, including:
Purchase issues.
Download issues.
Installation of the supplied product files.
Missing, defective, or corrupted product files.
Product-file delivery problems.
Eligible replacement or redelivery requests.
Verified transaction issues.
Stylus Sound Tools support does not include:
General mixing instruction.
Production coaching.
Custom preset modification.
Custom preset design.
Technical support for FabFilter products.
Technical support for the customer's DAW.
Operating-system troubleshooting.
Technical support for other third-party software or hardware.
Questions concerning third-party software should be directed to the applicable software or hardware manufacturer.
6. Support Response Time
Stylus Sound Tools support requests will usually receive a response within 24 hours.
This is a normal response-time target and not a guaranteed service-level commitment.
Response times may vary depending on request volume, weekends, holidays, issue complexity, or circumstances requiring additional investigation.
7. Support Contact
Customer support is provided through the dedicated Stylus Sound Tools support address: support@stylussoundtools.com.
Customers should include their purchase email address and Shopify order number whenever possible.
8. Product Updates
Customers receive free updates to the specific Stylus Sound Tools preset pack/version they purchased.
Corrections, compatibility fixes, documentation changes, maintenance revisions, and reasonable additions to the existing product may be provided as free updates.
A substantially rebuilt or expanded product marketed as a new edition or new product may require a separate purchase.
9. Compatibility Responsibility
Product pages and compatibility documentation will identify the third-party software required for each Stylus Sound Tools product.
Customers are responsible for confirming that they own and can operate the required compatible software.
Stylus Sound Tools support does not provide technical support for third-party software.
Compatibility mistakes remain subject to the general final-sale rule unless a different exception is later approved.
10. Statutory Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be waived or excluded under applicable law.
